Last Updated: 17 February 2026
This Privacy Policy explains how Lock Stock & Barrel (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you contact us, use our website, or request locksmith services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Business Address:
Lock Stock & Barrel
13 Stephenson Way
Newton Aycliffe
DL5 7AA
We collect personal information when you:
Call our phone number
Email us
Submit a form on our website
Request a quote
Book an emergency locksmith service
Leave a review
Interact with our website
Personal information may include:
Your name
Phone number
Email address
Property address
Details about your lock, door, or security system
Job details and service history
Invoices and payment information (we do not store card details)
Website information may include:
IP address
Browser and device type
Pages visited
Time spent on site
Referral sources
We use your personal data to:
Provide locksmith services
Respond to enquiries and provide quotes
Arrange appointments and emergency callouts
Improve our website and customer experience
Maintain records for tax and accounting purposes
Protect our business from fraud or misuse
We process your personal information under the following lawful bases:
Contract: to provide locksmith services you request.
Legitimate interests: ensuring efficient operation of our business.
Legal obligation: maintaining financial and service records.
We take appropriate technical and organisational measures to secure your data, including:
Secure email and device security
Encrypted communications where possible
Restricted access to customer information
No sharing of customer details with third parties for marketing
We do not sell or share your personal data with third parties except when necessary to:
Deliver locksmith services
Meet legal or regulatory requirements
Handle accounting or tax obligations
All third-party service providers (e.g., email providers, hosting) comply with GDPR.
Our website may use cookies and basic analytics tools to improve performance and user experience. These may collect:
Device type
IP address
Browsing behaviour
You can disable cookies in your browser at any time.
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain types of processing
Request a copy of your information
To exercise any of these rights, contact us at: info@locksmithnewtonaycliffe.co.uk
We keep customer records for as long as necessary to:
Provide locksmith services
Meet legal and tax obligations
Resolve disputes or queries
Most service data is retained for up to 6 years in line with HMRC requirements.
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.
We may update this Privacy Policy occasionally. Any updates will be posted on this page with a new “Last Updated” date.
If you have any questions about this Privacy Policy or your data, please contact:
Lock Stock & Barrel
13 Stephenson Way
Newton Aycliffe
DL5 7AA
Email: info@locksmithnewtonaycliffe.co.uk
Phone: 01325 643 791
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